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  • Visit Intercax.com/help and raise a new Support ticket to request renewal of your subscription. Please include your existing Contract identifier.

    • If you are moving your Intercax Reprise License Manager to a different network server, please include the new network MAC address for that new server

      • If your server doesn’t have a readily available MAC address, contact us at Intercax.com/help for alternative license-keying options

  • Look for your new server-side License File to be sent back as an attachment to your Intercax Help Desk ticket. It may be sent to your email - it absolutely will be stored with your ticket in the Intercax Support Portal at Intercax.com/help

  • Copy the “*.lic” License File to your organization’s server allocated for the Intercax Reprise License Manager, storing it in the installation directory of that “rlm” service

    1. On the license server, store the file to the directory Intercax_License_Server_Lin64

    2. Edit the file, changing "localhost" to the hostname of your RLM License Server (LS):  

      Code Block
      HOST localhost <MAC_address> <RLM_port>
      ISV intercax port=<ISV_Intercax_port>
      ...
    3.  If your Network Team allocated custom ports for the RLM service, you must set those in this file.

      1. Replace <RLM_port> and <ISV_Intercax_port> with the ports chosen by your Network Team.

    4. Changing any other lines in the file or adding additional lines will invalidate the license

  • Restart your Intercax Reprise License Manager.

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