If your organization’s server-side license for your Syndeia subscription has expired - which it does annually - and you are ready to renew it. Follow these easy steps:
Visit Intercax.com/help and raise a new Support ticket to request renewal of your subscription. Please include your existing Contract identifier.
If you are moving your Intercax Reprise License Manager to a different network server, please include the new network MAC address for that new server
If your server doesn’t have a readily available MAC address, contact us at Intercax.com/help for alternative license-keying options
Look for your new server-side License File to be sent back as an attachment to your Intercax Help Desk ticket. It may be sent to your email - it absolutely will be stored with your ticket in the Intercax Support Portal at Intercax.com/help
Copy the “*.lic” License File to your organization’s server allocated for the Intercax Reprise License Manager, storing it in the installation directory of that “rlm” service
Restart your Intercax Reprise License Manager.
This concludes the process to renew your license. There is no need to alter any files on the end-user workstations.