Intercax Support Plans

 Ideal when?

You are evaluating or lightly using Syndeia.

You are evaluating or adopting Syndeia and you want to improve your team's level of understanding about Syndeia capabilities.

You have production workflow in Syndeia.

You are customizing workflow for business and/or mission critical workloads in Syndeia.

Live Technical Support via Web Conferencing

When offered by Intercax Support Specialist

Not included.

Provided when requested by Subscriber using plan hours.

Provided when requested by Subscriber using plan hours.

Live, Online, Standard Training Curriculum
offered by Senior Intercax Syndeia Subject Matter Experts on key capabilities

Active Syndeia users are covered under standard support and encouraged to register. Given the demand and class size limits, Silver and Gold Premium Support and Site License customers receive priority access

First-come, first-serve from announced registration opportunities. Courses recur on a quarterly basis.

Included and does not consume plan hours.

Included and does not consume plan hours.

Live, Online, Custom Training Sessions
offered by Senior Intercax Syndeia Subject Matter Experts on suggested topic

Not included.

Not included.

2 (two) 2-hour sessions when requested by Subscriber using plan hours.

3 (three) 2-hour sessions when requested by Subscriber using plan hours.

Live, Onsite Customer Visits
offered by Senior Intercax Syndeia Subject Matter Experts on suggested topic

Not included.

Not included.

1 (one) 2-day site visit when requested by Subscriber, does not use plan hours. No additional travel expenses.

2 (two) 2-day site visit when requested by Subscriber, does not use plan hours. No additional travel expenses.

Service Level Agreement *, **

Best effort to triage within 8 hours and to provide recommendation within 48 hours.

Not applicable.

Triaged to SME within 8 hours and focused attention to provide recommendation within 24 hours.

Triaged to SME within 8 hours and focused attention to provide recommendation within 24 hours.

Architectural Guidance

Not included.

Not included.

Contextual to your use-cases

Contextual to your use-cases and may include enterprise architecture mentoring

Third-Party Software Support

Strictly limited to applications on which Syndeia depends

Not applicable.

Interoperability and configuration guidance

Interoperability and configuration guidance and troubleshooting

Technical Account Management

Not included.

Not included.

Not included.

Designated Technical Account Manager proactively monitors your support needs and assists with expedited access to Intercax expertise.

Pricing

Included with Maintenance Subscription and during pre-sale evaluations

$4,999 US per group, annually.

Up to 3 people from each group per each session.

Includes access to all courses year-round.

Contact info@intercax.com for details

Contact info@intercax.com for details

Derivative Works Ownership

All Intellectual Properties retained by Intercax

All Intellectual Properties retained by Intercax

All Intellectual Properties retained by Intercax

All Intellectual Properties retained by Intercax

Annual Hours in Subscription