Getting Started with Intercax Help Desk

Go to www.intercax.com/help to access the customer portal. Log in or click to Sign up for an account if you don’t have one yet.
Create an account using the e-mail address you will use to monitor your requests.
Once you have an account and are signed in, you will see different options for raising requests:
You can also search the knowledge base for help:
To raise a request, choose one of the options and then fill out the form provided. You can raise requests relating to any Intercax product.
If you are a member of an organization, you may be presented with the option to share your issue with them (selected by default) or opt-out to make the request private:
After creating an issue, the details page should show your request info and status.
To share a request with someone else, click the Share button and enter their e-mail address.
Access your existing requests from the top-right corner menu > My requests. All requests also includes issues that have been shared with you.
Access all issues that have been shared to your organization (if applicable) from the same menu
You can also view and respond to requests via emails, which you will receive when your issue is updated:
If you turn off e-mail notifications, you will need to check the web portal for updates.
We will make sure to respond promptly and keep you updated with our progress on your request!