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Due to the variability in multi-node setups, instructions for upgrading multi-node installations are not provided here. Users with experience managing their multi-node environments may adapt the instructions as needed. For additional help with multi-node environments, users can open a request on our helpdesk.
Windows Server-based Environments
Cassandra version 4+, a requirement for Syndeia Syndeia Cloud 3.6 SP1 is not supported on Windows Servers. It is using newer versions of infrastructure components - Cassandra, JanusGraph, Kafka, and Zookeeper. This is necessary for expanding Syndeia capabilities and for enhanced cybersecurity. Specifically, Syndeia Cloud 3.6 SP1 , requires Cassandra 4.1. Cassandra version 4+ is no longer supported on Windows Servers. Users Syndeia admins running Syndeia Cloud on Windows Server are encouraged to migrate to a Linux instance. If continuing on Windows is necessary, virtualization and Docker solutions can be used to upgrade to 3.6 SP1. Supporting documentation is available at request for this scenario as well. For additional help, users should submit a help ticket for engineering supportopen a request on our helpdesk and get our assistance on a path forward.
Refer to the following page for additional details: Appendix W - Windows Server Support.
Offline Mode
Customers operating in an air-gapped environment requiring an offline mode installation can do so by following the preparation steps outlined in the /wiki/spaces/IN/pages/3566305787 document. Once those steps are followed, the remainder of the stages outlined in this document should be the same. If any issues or questions arise relating to this offline installation mode, please submit a help ticket.
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