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Prerequisites

• Download .ZIPs from the password protected links provided in the Intercax Helpdesk ticket where you originally requested your Syndeia Cloud license. It should be located in the following folder Syndeia_Cloud_3.6_SP1 / Syndeia_Cloud_Utilities / Offline_Installation.

• Build Server: A server with internet access that must be running the same Linux distribution and version (either Alma Linux or RedHat Enterprise Linux (RHEL)) as the target Syndeia Cloud (SC) server. For example:

  • If your target SC server is running Alma Linux, ensure your build server is also running Alma Linux.

  • If your target SC server is running RedHat Enterprise Linux (RHEL), ensure your build server is also running RedHat Enterprise Linux (RHEL).

• The following applications must already exist on the target and build servers:

  • unzip

  • python36 (python 3.6+)

  • zip (build server only)

  • wget (build server only)

• The process described in this document requires a shell script and three zip files from the Syndeia_3.6_SP1 release package. These can be downloaded from the password-protected link provided in the Intercax Helpdesk ticket where you originally requested your Syndeia Cloud license. The specific files required for this process and their locations are listed below:

  • Build Script location:
    Syndeia_Cloud_3.6_SP1/Syndeia_Cloud_Utilities/Offline_Installation/

    • syndeia-cloud-offline-install-build.bash

  • Syndeia Cloud Install Packages Locations:
    Syndeia_Cloud_3.6_SP1/

    • syndeia-cloud-3.6-SP1_cassandra_zookeeper_kafka_setup.zip

    • syndeia-cloud-3.6-SP1_janusgraph_setup.zip

    • syndeia-cloud-3.6-SP1.zip

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Steps

Part 1: Preparing the Offline Install Package on the Build Server

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1.2.2 - Download or move the following SC packages and syndeia-cloud-offline-install-build.bash into this directory. You can download them from the password protected links link provided in the Intercax Helpdesk ticket where you originally requested your Syndeia Cloud license.:

• Syndeia_Cloud_3.6_SP1/syndeia-cloud-3.6-SP1_cassandra_zookeeper_kafka_setup.zip

• Syndeia_Cloud_3.6_SP1/syndeia-cloud-3.6-SP1_janusgraph_setup.zip

• Syndeia_Cloud_3.6_SP1/syndeia-cloud-3.6-SP1.zip

• Utility_ScriptsSyndeia_Cloud_3.6_SP1/Syndeia_Cloud_Utilities/Offline_Installation/syndeia-cloud-offline-install-build.bash

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Upgrade (3.5 SP2 -> 3.6 SP1 , 3.6 -> 3.6 SP1) Upgrade (3.5 SP2 -> 3.6 SP1 , 3.6 -> 3.6 SP1) /wiki/spaces/IN/pages/3566305281

• If you are upgrading to 3.6 SP1 from 3.5 SP2 or 3.6 SP1, continue from Stage 4 - Upload and Extract Syndeia Cloud 3.6 SP1 /wiki/spaces/IN/pages/3566305447, omitting the first step. This step asks you to transfer the files to the non-root user’s home directory. The process outlined in this document should have already done that for you.

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Cassandra version 4+, a requirement for Syndeia Cloud 3.6 SP1, is no longer supported on Windows. Users running Syndeia Cloud on Windows are encouraged to migrate to a Linux instance. If continuing on Windows is necessary, virtualization and Docker solutions can be used to upgrade to 3.6 SP1. Supporting documentation is available at request for this scenario as well. For additional help please open a request on our helpdesk. Refer to the following page for additional details: Appendix W - Windows Server Support.