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  • My Cameo or Rhapsody users cannot obtain a Syndeia License when the modeling tool starts.

  • My Intercax Reprise License Manager isn’t running

    • The server for that license manager is offline

      • Work with the greater IT team to get the license server’s host (or container node) back online

    • The Intercax Reprise License Manager isn’t installed

    • The OS is failing to start the service

      • Work with your Linux or Windows Administrator SME to determine why an installed system service is failing to start.

  • Everything seems to be operational but the clients are told that no license is available

    • The license server has an active (in effect) license for a different version

      • Check that the specific user is running the right version of the Syndeia Plugin that the License Server has an active license for. Licenses are specific to versions of Syndeia.

      • Syndeia Floating Licenses

  • Everything seems proper but the clients can’t reach the server

    • The network between the client workstations and the license server is blocking or altering traffic

      • Use routine network health tools to determine if hosts are reachable, ports are open, HTTPS sessions are established, traffic can flow both ways

      • Work with your Networking SME to determine why routine clients like curl, ping, netcat, telnet, and openssl client cannot communicate bidirectionally between the troublesome workstation and the license server host

    • Advice to your Network IT staff:

      • Expand the following “packet trace” to see the network traffic between a Syndeia Plugin client and an Intercax Reprise License Server. This reveals all the ports and protocols used by both the client and the server to request, receive, and return a license. If any ports are blocked on either side, your users won’t be granted a license.

        • Notice that the client workstation needs to be able to open a new dynamic ephemeral port in the 40000-70000 range that is allowed to originate outbound traffic to both 5053 and 5055 on the server

        • Notice that the server has to be able to receive incoming traffic on both 5053 and 5055 (as well as 5054 for the License Admin service)

        • Notice that the server has to be able to reply through ports 5053 and 5055 to those high-range ephemeral ports on the client

        • Notice that the client does not use one and only one dynamic outbound port, it uses several and the actual ports will vary

Expand
titleWireshark Packet Trace
Code Block
languagebash
884	31.137998	Lonnies-MBP16.local	myLicenseServer.domain.tld	TCP	78	65013 → 5053 [SYN] Seq=0 Win=65535 Len=0 MSS=1460 WS=64 TSval=1429696346 TSecr=0 SACK_PERM
885	31.176743	myLicenseServer.domain.tld	Lonnies-MBP16.local	TCP	74	5053 → 65013 [SYN, ACK] Seq=0 Ack=1 Win=65160 Len=0 MSS=1460 SACK_PERM TSval=463327792 TSecr=1429696346 WS=128
886	31.176851	Lonnies-MBP16.local	myLicenseServer.domain.tld	TCP	66	65013 → 5053 [ACK] Seq=1 Ack=1 Win=131712 Len=0 TSval=1429696386 TSecr=463327792
887	31.177632	Lonnies-MBP16.local	myLicenseServer.domain.tld	TCP	304	65013 → 5053 [PSH, ACK] Seq=1 Ack=1 Win=131712 Len=238 TSval=1429696386 TSecr=463327792
888	31.214773	myLicenseServer.domain.tld	Lonnies-MBP16.local	TCP	92	5053 → 65013 [ACK] Seq=1 Ack=239 Win=65024 Len=0 TSval=463327830 TSecr=1429696386
889	31.214796	myLicenseServer.domain.tld	Lonnies-MBP16.local	TCP	93	5053 → 65013 [PSH, ACK] Seq=1 Ack=239 Win=65024 Len=15 TSval=463327830 TSecr=1429696386
890	31.214879	Lonnies-MBP16.local	myLicenseServer.domain.tld	TCP	66	65013 → 5053 [ACK] Seq=239 Ack=16 Win=131712 Len=0 TSval=1429696424 TSecr=463327830
891	31.214985	Lonnies-MBP16.local	myLicenseServer.domain.tld	TCP	66	65013 → 5053 [FIN, ACK] Seq=239 Ack=16 Win=131712 Len=0 TSval=1429696424 TSecr=463327830
892	31.215011	Lonnies-MBP16.local	myLicenseServer.domain.tld	TCP	54	65013 → 5053 [RST, ACK] Seq=240 Ack=16 Win=131712 Len=0
893	31.216970	Lonnies-MBP16.local	myLicenseServer.domain.tld	TCP	78	65016 → 5055 [SYN] Seq=0 Win=65535 Len=0 MSS=1460 WS=64 TSval=4169107272 TSecr=0 SACK_PERM
894	31.253931	myLicenseServer.domain.tld	Lonnies-MBP16.local	TCP	74	5055 → 65016 [SYN, ACK] Seq=0 Ack=1 Win=65160 Len=0 MSS=1460 SACK_PERM TSval=463327869 TSecr=4169107272 WS=128
895	31.254018	Lonnies-MBP16.local	myLicenseServer.domain.tld	TCP	66	65016 → 5055 [ACK] Seq=1 Ack=1 Win=131712 Len=0 TSval=4169107310 TSecr=463327869
896	31.254122	Lonnies-MBP16.local	myLicenseServer.domain.tld	TCP	304	65016 → 5055 [PSH, ACK] Seq=1 Ack=1 Win=131712 Len=238 TSval=4169107310 TSecr=463327869
897	31.292663	myLicenseServer.domain.tld	Lonnies-MBP16.local	TCP	92	5055 → 65016 [ACK] Seq=1 Ack=239 Win=65024 Len=0 TSval=463327908 TSecr=4169107310
898	31.292973	myLicenseServer.domain.tld	Lonnies-MBP16.local	TCP	440	5055 → 65016 [PSH, ACK] Seq=1 Ack=239 Win=65024 Len=374 TSval=463327908 TSecr=4169107310
899	31.293035	Lonnies-MBP16.local	myLicenseServer.domain.tld	TCP	66	65016 → 5055 [ACK] Seq=239 Ack=375 Win=131392 Len=0 TSval=4169107348 TSecr=463327908
900	31.293230	Lonnies-MBP16.local	myLicenseServer.domain.tld	TCP	95	65016 → 5055 [PSH, ACK] Seq=239 Ack=375 Win=131392 Len=29 TSval=4169107348 TSecr=463327908
901	31.332514	myLicenseServer.domain.tld	Lonnies-MBP16.local	TCP	92	5055 → 65016 [ACK] Seq=375 Ack=268 Win=65024 Len=0 TSval=463327946 TSecr=4169107348
902	31.332515	myLicenseServer.domain.tld	Lonnies-MBP16.local	TCP	225	5055 → 65016 [PSH, ACK] Seq=375 Ack=268 Win=65024 Len=159 TSval=463327946 TSecr=4169107348
903	31.332601	Lonnies-MBP16.local	myLicenseServer.domain.tld	TCP	66	65016 → 5055 [ACK] Seq=268 Ack=534 Win=131200 Len=0 TSval=4169107388 TSecr=463327946
904	31.332696	Lonnies-MBP16.local	myLicenseServer.domain.tld	TCP	66	65016 → 5055 [FIN, ACK] Seq=268 Ack=534 Win=131200 Len=0 TSval=4169107388 TSecr=463327946
905	31.332721	Lonnies-MBP16.local	myLicenseServer.domain.tld	TCP	54	65016 → 5055 [RST, ACK] Seq=269 Ack=534 Win=131200 Len=0
915	34.370764	Lonnies-MBP16.local	myLicenseServer.domain.tld	TCP	78	65059 → 5053 [SYN] Seq=0 Win=65535 Len=0 MSS=1460 WS=64 TSval=3538271994 TSecr=0 SACK_PERM
922	34.414876	myLicenseServer.domain.tld	Lonnies-MBP16.local	TCP	74	5053 → 65059 [SYN, ACK] Seq=0 Ack=1 Win=65160 Len=0 MSS=1460 SACK_PERM TSval=463331031 TSecr=3538271994 WS=128
923	34.414954	Lonnies-MBP16.local	myLicenseServer.domain.tld	TCP	66	65059 → 5053 [ACK] Seq=1 Ack=1 Win=131712 Len=0 TSval=3538272039 TSecr=463331031
924	34.415003	Lonnies-MBP16.local	myLicenseServer.domain.tld	TCP	304	65059 → 5053 [PSH, ACK] Seq=1 Ack=1 Win=131712 Len=238 TSval=3538272039 TSecr=463331031
925	34.458054	myLicenseServer.domain.tld	Lonnies-MBP16.local	TCP	92	5053 → 65059 [ACK] Seq=1 Ack=239 Win=65024 Len=0 TSval=463331068 TSecr=3538272039
926	34.458865	myLicenseServer.domain.tld	Lonnies-MBP16.local	TCP	93	5053 → 65059 [PSH, ACK] Seq=1 Ack=239 Win=65024 Len=15 TSval=463331068 TSecr=3538272039
927	34.458918	Lonnies-MBP16.local	myLicenseServer.domain.tld	TCP	66	65059 → 5053 [ACK] Seq=239 Ack=16 Win=131712 Len=0 TSval=3538272082 TSecr=463331068
928	34.458997	Lonnies-MBP16.local	myLicenseServer.domain.tld	TCP	66	65059 → 5053 [FIN, ACK] Seq=239 Ack=16 Win=131712 Len=0 TSval=3538272082 TSecr=463331068
929	34.459013	Lonnies-MBP16.local	myLicenseServer.domain.tld	TCP	54	65059 → 5053 [RST, ACK] Seq=240 Ack=16 Win=131712 Len=0
930	34.460266	Lonnies-MBP16.local	myLicenseServer.domain.tld	TCP	78	65062 → 5055 [SYN] Seq=0 Win=65535 Len=0 MSS=1460 WS=64 TSval=1554070270 TSecr=0 SACK_PERM
931	34.496173	myLicenseServer.domain.tld	Lonnies-MBP16.local	TCP	74	5055 → 65062 [SYN, ACK] Seq=0 Ack=1 Win=65160 Len=0 MSS=1460 SACK_PERM TSval=463331112 TSecr=1554070270 WS=128
932	34.496245	Lonnies-MBP16.local	myLicenseServer.domain.tld	TCP	66	65062 → 5055 [ACK] Seq=1 Ack=1 Win=131712 Len=0 TSval=1554070307 TSecr=463331112
933	34.496293	Lonnies-MBP16.local	myLicenseServer.domain.tld	TCP	304	65062 → 5055 [PSH, ACK] Seq=1 Ack=1 Win=131712 Len=238 TSval=1554070307 TSecr=463331112
934	34.535919	myLicenseServer.domain.tld	Lonnies-MBP16.local	TCP	92	5055 → 65062 [ACK] Seq=1 Ack=239 Win=65024 Len=0 TSval=463331151 TSecr=1554070307
935	34.536205	myLicenseServer.domain.tld	Lonnies-MBP16.local	TCP	440	5055 → 65062 [PSH, ACK] Seq=1 Ack=239 Win=65024 Len=374 TSval=463331151 TSecr=1554070307
936	34.536239	Lonnies-MBP16.local	myLicenseServer.domain.tld	TCP	66	65062 → 5055 [ACK] Seq=239 Ack=375 Win=131392 Len=0 TSval=1554070347 TSecr=463331151
937	34.536309	Lonnies-MBP16.local	myLicenseServer.domain.tld	TCP	84	65062 → 5055 [PSH, ACK] Seq=239 Ack=375 Win=131392 Len=18 TSval=1554070347 TSecr=463331151
938	34.573384	myLicenseServer.domain.tld	Lonnies-MBP16.local	TCP	92	5055 → 65062 [ACK] Seq=375 Ack=257 Win=65024 Len=0 TSval=463331189 TSecr=1554070347
939	34.573608	myLicenseServer.domain.tld	Lonnies-MBP16.local	TCP	92	5055 → 65062 [PSH, ACK] Seq=375 Ack=257 Win=65024 Len=18 TSval=463331189 TSecr=1554070347
940	34.573651	Lonnies-MBP16.local	myLicenseServer.domain.tld	TCP	66	65062 → 5055 [ACK] Seq=257 Ack=393 Win=131328 Len=0 TSval=1554070384 TSecr=463331189
941	34.573724	Lonnies-MBP16.local	myLicenseServer.domain.tld	TCP	132	65062 → 5055 [PSH, ACK] Seq=257 Ack=393 Win=131328 Len=66 TSval=1554070384 TSecr=463331189
942	34.610920	myLicenseServer.domain.tld	Lonnies-MBP16.local	TCP	92	5055 → 65062 [ACK] Seq=393 Ack=323 Win=65024 Len=0 TSval=463331227 TSecr=1554070384
943	34.611207	myLicenseServer.domain.tld	Lonnies-MBP16.local	TCP	223	5055 → 65062 [PSH, ACK] Seq=393 Ack=323 Win=65024 Len=157 TSval=463331227 TSecr=1554070384
944	34.611260	Lonnies-MBP16.local	myLicenseServer.domain.tld	TCP	66	65062 → 5055 [ACK] Seq=323 Ack=550 Win=131200 Len=0 TSval=1554070422 TSecr=463331227
945	34.611380	Lonnies-MBP16.local	myLicenseServer.domain.tld	TCP	75	65062 → 5055 [PSH, ACK] Seq=323 Ack=550 Win=131200 Len=9 TSval=1554070422 TSecr=463331227
946	34.648483	myLicenseServer.domain.tld	Lonnies-MBP16.local	TCP	93	5055 → 65062 [PSH, ACK] Seq=550 Ack=332 Win=65024 Len=15 TSval=463331264 TSecr=1554070422
947	34.648547	Lonnies-MBP16.local	myLicenseServer.domain.tld	TCP	95	65062 → 5055 [PSH, ACK] Seq=332 Ack=565 Win=131200 Len=29 TSval=1554070459 TSecr=463331264
948	34.685893	myLicenseServer.domain.tld	Lonnies-MBP16.local	TCP	225	5055 → 65062 [PSH, ACK] Seq=565 Ack=361 Win=65024 Len=159 TSval=463331302 TSecr=1554070459
949	34.685987	Lonnies-MBP16.local	myLicenseServer.domain.tld	TCP	66	65062 → 5055 [ACK] Seq=361 Ack=724 Win=131008 Len=0 TSval=1554070497 TSecr=463331302
1185	45.524807	Lonnies-MBP16.local	myLicenseServer.domain.tld	TCP	80	65062 → 5055 [PSH, ACK] Seq=361 Ack=724 Win=131072 Len=14 TSval=1554081335 TSecr=463331302
1186	45.570042	myLicenseServer.domain.tld	Lonnies-MBP16.local	TCP	93	5055 → 65062 [PSH, ACK] Seq=724 Ack=375 Win=65024 Len=11 TSval=463342186 TSecr=1554081335
1187	45.570106	Lonnies-MBP16.local	myLicenseServer.domain.tld	TCP	66	65062 → 5055 [ACK] Seq=375 Ack=735 Win=131008 Len=0 TSval=1554081381 TSecr=463342186
1188	45.570156	Lonnies-MBP16.local	myLicenseServer.domain.tld	TCP	66	65062 → 5055 [FIN, ACK] Seq=375 Ack=735 Win=131008 Len=0 TSval=1554081381 TSecr=463342186
1189	45.570177	Lonnies-MBP16.local	myLicenseServer.domain.tld	TCP	54	65062 → 5055 [RST, ACK] Seq=376 Ack=735 Win=131008 Len=0

  • I just don’t know what to do

...