Go to www.intercax.com/help to access the customer portal. Log in or click to Sign up for an account if you don’t have one yet.
- Create an account using the e-mail address you will use to monitor your requests.
- Once you have an account and are signed in, the customer portal should show the different options for raising requests:
- You can also search the knowledge base for help:
- To raise a request, choose one of the options and then fill out the form provided. You can raise requests relating to any Intercax product.
- If you are a member of an organization, you may be presented with the option to share your issue with them (selected by default) or opt-out to make the request private:
- After creating an issue, the details page should show your request info and status.
- To share a request with someone else, click the Share button and enter their e-mail address.
- Access your existing requests from the top-right corner menu > My requests. All requests also includes issues that have been shared with you.
- Access all issues that have been shared to your organization (if applicable) from the same menu
- You can also view and respond to requests via email notifications, which you will receive when your issue is updated:
- If you turn off e-mail notifications, you will need to check the portal for updates.
- We will make sure to respond promptly and keep you updated with our progress on your request!
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