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Administrator Access

A Syndeia Cloud installation allows offers at least one super-user administrator account. The initial setting for the administrator account is name: super.user and password: syn45ia

To prevent accidental system lock-outs, the designated super user account cannot be deleted. 

(info) To change who the designated super user is, edit the web-gateway service's application.conf file and alter (or add a) super.user.email = "super.user@intercax.com" line, ex:  super.user.email = "mySuperUserAccountname".  

(warning) We strongly recommend changing the username and password from the default.  

Managing Users

Visit User Management - Web Dashboard to perform these operations.

Advanced Authentication Methods

Syndeia Cloud (SC) currently supports 3 different types of authentication mechanisms:

  • Local Authentication : best for small-size organizations that do not have a central directory service (supported automatically out-of-the-box and required for administrative operations)

  • LDAP Authentication : best for medium-size organizations that (typically) have an internal-only directory service

  • SAML2 Authentication : best for large-size organizations that have multiple web-based applications needing centralized control over more sophisticated authentication methods (typically supporting 2-Factor Authentication (2FA) / Multi-factor Authentication (MFA), Common Access Control (CAC) cards, SMS, etc. ) and authorization control

A SC administrator should select an authentication mechanism based on their organizational requirements and review the relevant configuration pages below for further steps:

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