Troubleshooting: Intercax Reprise License Manager

Troubles… and likely answers. One or more of the following situations can prevent Syndeia users, in their desktop applications, from getting a license seat from the Intercax Reprise License Server.

• My Cameo or Rhapsody users cannot obtain a Syndeia License when the modeling tool starts.

  • The necessary Syndeia Client License File on that workstation is absent.

    • See Users' Workstations and Floating Licenses

  • The necessary Syndeia Client License File is on the workstation but in the wrong folder

    • See Users' Workstations and Floating Licenses

  • The necessary Syndeia Client License File is on the workstation in the right folder but has the server license content

    • See Users' Workstations and Floating Licenses

  • The necessary Syndeia Client License File is on the workstation in the right folder but has the wrong license server

    • See Users' Workstations and Floating Licenses

  • The necessary Syndeia Client License File is on the workstation in the right folder but has the wrong server port

    • See Users' Workstations and Floating Licenses

  • The Intercax Reprise License Manager is offline

    • See Syndeia Floating Licenses

  • The Intercax Reprise License Manager isn’t installed

    • See Syndeia Floating Licenses
      

• My Intercax Reprise License Manager isn’t running

  • The server for that license manager is offline

    • Work with the greater IT team to get the license server’s host (or container node) back online

  • The Intercax Reprise License Manager isn’t installed

    • See Syndeia Floating Licenses

  • The OS is failing to start the service

    • Work with your Linux or Windows Administrator SME to determine why an installed system service is failing to start.
      

• Everything seems to be operational but the clients are told that no license is available

  • The license server has an active (in effect) license for a different version

    • Check that the specific user is running the right version of the Syndeia Plugin that the License Server has an active license for. Licenses are specific to versions of Syndeia.

    • Syndeia Floating Licenses
      

• Everything seems proper but the clients can’t reach the server

  • The network between the client workstations and the license server is blocking or altering traffic

    • Use routine network health tools to determine if hosts are reachable, ports are open, HTTPS sessions are established, traffic can flow both ways

    • Work with your Networking SME to determine why routine clients like curl, ping, netcat, telnet, and openssl client cannot communicate bidirectionally between the troublesome workstation and the license server host
      

• I just don’t know what to do

  • Contact your digital thread integration experts at Intercax.com/help