Troubleshooting: Intercax Reprise License Manager

Troubles… and likely answers. One or more of the following situations can prevent Syndeia users, in their desktop applications, from getting a license seat from the Intercax Reprise License Server.

Open

Proper License Service requires a Connection between Clients and License Server and the flow of the right Information

• My Cameo or Rhapsody users cannot obtain a Syndeia License when the modeling tool starts.

  • The necessary Syndeia Client License File on that workstation is absent.

    • See Users' Workstations and Floating Licenses

  • The necessary Syndeia Client License File is on the workstation but in the wrong folder

    • See Users' Workstations and Floating Licenses

  • The necessary Syndeia Client License File is on the workstation in the right folder but has the server license content

    • See Users' Workstations and Floating Licenses

  • The necessary Syndeia Client License File is on the workstation in the right folder but has the wrong license server

    • See Users' Workstations and Floating Licenses

  • The necessary Syndeia Client License File is on the workstation in the right folder but has the wrong server port

    • See Users' Workstations and Floating Licenses

  • The Intercax Reprise License Manager is offline

    • See Syndeia Floating Licenses

  • The Intercax Reprise License Manager isn’t installed

    • See Syndeia Floating Licenses
      
      

• My Intercax Reprise License Manager isn’t running

  • The server for that license manager is offline

    • Work with the greater IT team to get the license server’s host (or container node) back online

  • The Intercax Reprise License Manager isn’t installed

    • See Syndeia Floating Licenses

  • The OS is failing to start the service

    • Work with your Linux or Windows Administrator SME to determine why an installed system service is failing to start.
      
      

• Everything seems to be operational but the clients are told that no license is available

  • The license server has an active (in effect) license for a different version

    • Check that the specific user is running the right version of the Syndeia Plugin that the License Server has an active license for. Licenses are specific to versions of Syndeia.

    • Syndeia Floating Licenses
      
      

• Everything seems proper but the clients can’t reach the server

  • The network between the client workstations and the license server is blocking or altering traffic

    • Use routine network health tools to determine if hosts are reachable, ports are open, HTTPS sessions are established, traffic can flow both ways

    • Work with your Networking SME to determine why routine clients like curl, ping, netcat, telnet, and openssl client cannot communicate bidirectionally between the troublesome workstation and the license server host
      
      

  • Advice to your Network IT staff:

    • Expand the following “packet trace” to see the network traffic between a Syndeia Plugin client and an Intercax Reprise License Server. This reveals all the ports and protocols used by both the client and the server to request, receive, and return a license. If any ports are blocked on either side, your users won’t be granted a license.

      • Notice that the client workstation needs to be able to open a new dynamic ephemeral port in the 40000-70000 range that is allowed to originate outbound traffic to both 5053 and 5055 on the server

      • Notice that the server has to be able to receive incoming traffic on both 5053 and 5055 (as well as 5054 for the License Admin service)

      • Notice that the server has to be able to reply through ports 5053 and 5055 to those high-range ephemeral ports on the client

      • Notice that the client does not use one and only one dynamic outbound port, it uses several and the actual ports will vary

• I just don’t know what to do

  • Contact your digital thread integration experts at Intercax.com/help